Alive & Thrive Mall

Shipping Policy

Effective September 19, 2026

Order processing

Orders are generally processed within 2–5 business days. Business days do not include weekends or federal holidays. Processing time is separate from carrier transit time.

Shipping charges

Shipping charges apply to physical products from Fine Design Boutique and to printed books from Books Plus Shop. Any applicable charge will be clearly shown on the product page or during secure checkout. Digital products do not have a shipping charge.

Delivery and tracking

When tracking information is available, it will be connected to the order after the carrier accepts the package. Carrier delivery dates are estimates and may change because of weather, carrier delays, holidays, address problems, or other circumstances outside our control.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address correction is needed. Once an order has entered fulfillment or has shipped, an address change may not be possible.

Multiple packages

Items in the same order may arrive in separate packages or on different dates when they are supplied from different locations. Separate tracking information may be provided for each package.

Delays and unavailable items

If we cannot ship within the promised time, we will notify the customer and provide the option to accept the delay or cancel the unshipped portion for a full refund. If an item becomes unavailable, we may cancel that item and return the amount paid to the original payment method.

Packages marked delivered

Customers should first check the delivery area, household members, neighbors, and the carrier’s tracking details. Report an unresolved delivery problem promptly using the contact information included with the order confirmation.