Alive & Thrive Mall

Return Policy

Effective September 19, 2026

Requesting a return

Contact us immediately when you need to cancel an order or request a return. Do not send an item back until the return has been approved and return instructions have been provided.

If the order has already shipped

Once an order has shipped, a return or refund will not be processed until the approved merchandise has been received and inspected. Approved returns must be taken to a UPS Store using the return instructions provided. Keep the UPS receipt and tracking number until the return is completed.

Eligible merchandise

To qualify, an item must be unused, unworn, unwashed, unaltered, undamaged after delivery, and returned with its original packaging, accessories, tags, and proof of purchase.

Items that cannot be returned

• Food or beverage products
• Worn, used, washed, or altered merchandise
• Items damaged after delivery or damaged through use, handling, neglect, or improper return packaging
• Custom-made, personalized, made-to-order, or specially altered items
• Opened intimate apparel, personal-care items, or hygiene-sensitive products
• Downloaded or accessed digital products
• Items marked final sale or non-returnable before purchase

Items that arrive damaged or incorrect

Customer-caused damage is not returnable. If an item arrives damaged, defective, or different from the item ordered, do not use it. Contact us immediately and provide clear photographs of the item, packaging, and shipping label so the problem can be reviewed.

Return costs

The customer is responsible for approved return transportation costs unless the item arrived damaged, defective, or incorrect. Original delivery charges are not refundable unless required by law or the return resulted from our error.

Refunds

Approved refunds are issued after the returned merchandise is received and inspected. Refunds are sent to the original payment method. Processing time may vary depending on the payment provider or financial institution.